Refund policy

Return & Refund Policy — Miniमित्रो

At Miniमित्रो, we want you to have a smooth and worry-free shopping experience. If you are not fully satisfied with your purchase, we offer a 5-day return policy, which means you have 5 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must:

Be in the same condition that you received it
Be unused and unworn
Be in its original packaging
Include all accessories, tags, and manuals
Include a receipt or proof of purchase

Returns that do not meet these conditions may not be accepted.

To start a return request, contact us at:
📧 contact.minimitro@gmail.com

Once your return request is approved, we will provide instructions on how and where to send your package.
Items sent without requesting a return first will not be accepted.

Damages, Defects, or Wrong Items

Please inspect your order immediately upon receiving it. If your item is:

Defective
Damaged
Incorrect

Non-Returnable Items

Some items are not eligible for return, including:

Used or damaged products (not due to our error)
Personalized or custom-made items
Clearance or sale items
Gift cards
Products marked as non-returnable

If you are unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

We currently do not offer direct exchanges.

If you need a different product, please return the original item (if eligible) and place a new order separately.

Refunds & Store Credit

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

Refund Method:

Prepaid Orders:
Approved refunds will be issued to the original payment method.
Cash on Delivery (COD) Orders:
Approved returns will be issued as Store Credit or a Promo Code, which can be used for your next purchase.

Please allow 5–7 business days for refunds to be processed after approval. Bank processing times may vary.