Shipping policy


Shipping Policy

At My Store, we want your shopping experience to feel smooth from start to finish. Our shipping process is designed to be fast, reliable and fully transparent, so you always know what to expect once your order is placed.

Order Processing

We process and dispatch all orders on the next business day. Orders received before our daily cutoff time enter the packing queue immediately. Our team checks availability, prepares your items and ensures they are handled with care before shipping.

Packaging & Safety

Every package is packed securely using protective materials such as bubble wrap, padded sleeves or reinforced boxes. We choose packing methods based on the type of product inside, ensuring your items stay safe throughout the journey.

We ship through trusted courier partners known for reliable delivery and wide network coverage.

Delivery Timeframes

Delivery times vary depending on your location.
Metro and major city areas generally receive faster deliveries due to better courier connectivity. Rural, remote or difficult-to-access locations may take longer because of extended routes, limited courier service frequency or regional restrictions.

Please note that actual delivery times may be affected by:

  • Weather conditions

  • Festivals or seasonal rush

  • Transit delays

  • Courier workload

  • Local restrictions

  • Natural disruptions

We will always do our best to keep your delivery on track.

Tracking Information

Tracking details are provided as soon as your order is successfully packed and dispatched from our warehouse.
You will receive a tracking link via email or SMS, allowing you to monitor your delivery status at any time. This includes updates such as:

  • Package picked up

  • In transit

  • Arrived at hub

  • Out for delivery

  • Delivered

If you ever notice unusual delays or unclear tracking updates, you can contact us for help.

Shipping Charges

Shipping charges (if any) are displayed at checkout before payment.
We also run free shipping offers and value-based shipping discounts from time to time. All charges are shown clearly so you know exactly what you are paying for before placing an order.

Incorrect or Incomplete Address

If you accidentally entered an incorrect address, please inform us as soon as possible.
Once your order is dispatched, we may not be able to change the address. An incorrect or incomplete address may cause delays, failed delivery attempts or return-to-sender situations.

If a package returns to us due to address issues, we will contact you to arrange re-shipping. Additional shipping charges may apply.

Failed Delivery Attempts

Courier partners usually attempt delivery two or three times.
If delivery fails due to unavailability or missing confirmation, the package may be returned to our warehouse. We request customers to keep their phone available and ensure someone is present to receive the order.

COD Order Verification

For Cash-on-Delivery orders, the courier may send a verification message or make a call before dispatch.
If verification is not completed, the order may be delayed or cancelled. Please respond to verification messages promptly.

Package Marked as Delivered but Not Received

If your tracking shows “Delivered” but you haven’t received your package:

  1. Check with family members or neighbors

  2. Check building security or reception

  3. Review delivery messages or calls from the courier

If the package is still missing, contact us immediately. We will coordinate with the courier to investigate and resolve the issue.

Damaged or Tampered Packages

If your package arrives damaged or appears tampered with:

  • Take clear photos of the outer packaging and the product

  • Keep all packing materials

  • Contact us within 24 hours

We will guide you through the replacement or return process based on the situation.

Serviceable Areas

We ship to most locations across India.
In rare cases, certain pin codes may be temporarily unserviceable due to local restrictions, courier limitations or weather disruptions. If we face such a situation with your order, we will notify you immediately.

Commitment to a Smooth Delivery Experience

Our shipping policy focuses on clarity, speed and customer satisfaction. From next-day dispatch to secure packaging, detailed tracking and helpful support, our goal is to make your delivery experience dependable and worry-free.

If you ever have questions or concerns about your shipment, our support team is always here to assist.